If you or any of your friends need the help of a doctor, proceed as follows:
1. Determine the urgency of the situation. If you are talking about an immediate threat to health or life, call for an ambulance. How to do it, you can read here.
2. If the situation is not urgent, take your insurance policy. In a document issued to you by an insurance company, usually a large number indicates the phone of the 24/7 assistance company.
3. Dial the number and be ready to inform the assistance coordinator of the following information:
4. After the information is collected, the coordinator will initiate the organization of medical service. Follow the instructions given to you by the assistance coordinator.
If you cannot get through to the service department or the situation is so urgent that you cannot seek insurance - you can go to the medical center yourself and get help there. However, we ask you to report the case at the earliest opportunity and indicate in the conversation whether you paid a bill for services so that we can determine the further actions and adequately instruct you regarding reimbursement of expenses.
The rules of insurance: the insured is obliged to follow the recommendations of the service department for choosing a hospital. If you strongly disagree with the recommendations issued, you have the right to choose a clinic / doctor yourself. The assistance company is obliged to inform the insurance company about the fact of the refusal and its reasons.
Reimbursement of expenses in this case remains at the discretion of the insurance company.
WHAT DO I NEED TO MAKE THE INSURANCE COMPANY RETURNED MONEY FOR TREATMENT?
For reimbursement of expenses, the following documents are mandatory:
Different insurance companies may have different requirements for the application, but you need to get these papers from the organization that provided you with medical assistance.
You can scan the documents and send it to the address firstname.lastname@example.org in order for the assistance company to resolve the issue of payment.
Indicate in the letter the number of the insurance policy, the full name of the person who was assisted and the date of treatment.